Gizi Seimbang Konsultasi · Surabaya
Contact the Gizi Seimbang Konsultasi team
Questions about an online nutrition consultation, a topic you’re unsure about, or a registration you’ve already sent? Reach us directly and a person will respond.
The registration form gives the dietitian the context needed to respond properly, so it stays the fastest route for a new consultation request.
C Hours: Monday to Friday, 09:00–18:00
D Office: Jl. Basuki Rahmat No. 12, Surabaya, Jawa Timur, 60271
By phone
Scheduling and process questions
Ring +62 31 531 9876 during business hours for how sessions are run, what to prepare, or to move an appointment. Nutrition guidance itself happens inside a session, because it depends on your details and cannot be given reliably over a short call.
By email
Written questions, any time
Write to [email protected] if you would rather describe your question in writing. It helps to mention who the consultation is for, what you have already tried, and whether you are asking about an existing registration or thinking about starting one.
At the office
Surabaya, Jawa Timur
The office is at Jl. Basuki Rahmat No. 12, Surabaya, Jawa Timur, 60271, open Monday to Friday from 09:00 to 18:00. Consultations themselves run online, so most families start with the form rather than the address.
How to reach us
Three routes, one team
Call +62 31 531 9876 during business hours. You can also visit the office at Jl. Basuki Rahmat No. 12, Surabaya, Jawa Timur, 60271, or email [email protected]. For consultation requests, the registration form is the fastest route because it gives the dietitian the context needed to respond properly — who the request is for, what meals look like now, and what you are hoping to change.
When you write or call, mention that you are asking about konsultasi gizi and whether a dietisien or nutrisionis has already been in touch. That single detail tells us whether we are starting a new request or picking up an existing one, and it saves a round of messages on both sides.
New consultation request — use the registration form
Existing request — call and quote your name
General question — phone or email, whichever suits
Privacy or data request — see the privacy policy
Asking about a topic
Not sure whether your question fits?
Describe it and we will tell you honestly whether it belongs in an online consultation. You do not need the right words. A rough description of a normal week, the people you cook for, and what has been difficult is usually enough for us to point you the right way.
Topics that work well remotely
- Family meals and portions for a household with mixed ages
- Pregnancy nutrition and meals in the months before birth
- Breastfeeding and the months right after birth
- Older-adult nutrition, appetite, and softer textures
- Everyday eating habits, weekday lunches, and eating away from home
When we will say so
Some questions need someone in the room — a physical examination, a prescribed eating plan tied to ongoing medical care, or a situation that has changed suddenly. If your question needs in-person or medical care, we will say so plainly and point you toward the right kind of appointment instead of booking a session that will not help.
Online consultation is support for everyday eating, not a replacement for the care your doctor provides. If you are already under treatment, tell us. A dietitian can still help with meals around that plan, and it works better when both sides know the wider picture.
Following up on a registration
If the form went in and the reply has not come
First check the phone number and email address you typed. A single wrong digit is the usual reason a reply never lands. If the details look right, call +62 31 531 9876 during business hours with the name you registered under, and we will look it up.
We answer registrations in the order they arrive, and a dietitian reads each one before anyone makes contact. That review step is why a reply can take a little longer than a message thread would, and it is also why the first conversation is usually a useful one. If you have sent the form more than once, say so — duplicates are easy to merge and never a problem.
Reply order — requests are answered as they arrive
Before contact — a dietitian reviews each request
Changing your request
Adjust it or withdraw it
Situations change. If the consultation is no longer needed, or the details you sent are out of date, tell us and we will act on it. You can ask us to update the information you submitted or to delete it. Call or email with the name and contact details you used, and say which of the two you want.
Review the privacy policySend a message to the team
Write to us directly
Use this for questions about an existing request, updates to your details, or anything that is not a new consultation booking. New guidance requests are best started through the registration form.
Before you contact us
If your question is about how sessions run, the how-it-works page likely answers it. If it is about eating guidance in general, the everyday nutrition guide covers the basics. For anything specific to your situation, contact us or register for a consultation.
Finding the office
Jl. Basuki Rahmat No. 12, Surabaya
The office sits on Jl. Basuki Rahmat in central Surabaya, Jawa Timur, 60271. It is where the team is based, and where you can drop in on a weekday between 09:00 and 18:00 if you would rather ask something in person before registering. Consultations themselves are held online, so there is no need to travel for the session itself.
If you are coming to ask about a dietisien or nutrisionis consultation and you have already sent the form, bring the name you registered under. That is usually all we need to find your request.
Address — Jl. Basuki Rahmat No. 12, Surabaya, Jawa Timur, 60271
Phone — +62 31 531 9876
Email — [email protected]
Open — Monday to Friday, 09:00–18:00 Indonesia time
The office on Jl. Basuki Rahmat in central Surabaya. Sessions are held online; the address is for weekday visits and correspondence.
Questions that come up before people write
Is the consultation held online or at the office? Open
The consultation is held online, so you can join from home anywhere in Indonesia. The Surabaya office is the team's base for weekday questions, correspondence, and in-person visits, not the room where sessions take place.
Can a dietitian answer my eating question over the phone? Open
A short call is fine for scheduling, process questions, and general information about the service. Personal eating guidance needs your details — what you cook, who you cook for, what has been tried, and how a normal week looks — and that is what a session is for. Booking one is the honest answer when the question is specific to you.
What if I am not sure my question is a nutrition question? Open
Ask anyway. Send a short description through this page or the registration form and we will tell you whether it fits, or whether it belongs with someone else. It costs nothing to check, and a clear answer is more useful than a session booked for the wrong reason.
Can I ask for my submitted details to be removed? Open
Yes. Tell us which request you mean and whether you want it updated or deleted, and we will action it. The privacy policy explains how submitted information is handled and what you can ask us to change.